In the age of the consumer, are there actually new ways to optimize the customer experience design processes and approaches to provide delightful customer service and remain efficient from a business perspective?
Extracting the value out of large amounts of customer insights remains the greatest challenge. Whereas the number of customer requests is increasing – sales, marketing and customer service teams are simply not keeping up. Which results in businesses failing to abide by the terms of SLAs, missing the opportunity to increase conversion rates and losing clients. This is where Machine Learning comes into play.