In the age of the consumer, are there actually new ways to optimize the customer experience design processes and approaches to provide delightful customer service and remain efficient from a business perspective?
WaveAccess developed a tap&go function for Jisp, a complex shopping solution. The service allows users to make purchases by tapping their mobile against NFC sticker, bypassing checkout lines and avoiding having to pay by card or cash.
In September 2018, delegates from WaveAccess attended three leading tech events hosted in Copenhagen: TechBBQ summit, Danish-Russian IT conference, and the AI conference organized by Computerworld. Here is what we learned.
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