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Dynamic Context

A solution for a financial company. Artificial Intelligence based CRM collects customer information.

January 1, 2019

Integrating CRM and IP-PBX in an education company

Our solution for integrating Microsoft Dynamics CRM with a phone system based on the Asterisk engine allowed Maximum, an education company, to improve the work efficiency of a large-scale call center. Learn more.

November 29, 2018

Integration of PBX and CRM system in BLAGOSOSTOYANIE Fund

WaveAccess implemented a solution for integrating Asterisk-based telephony with Microsoft Dynamics CRM for the Non-State Pension Fund BLAGOSOSTOYANIE. It allows the fund to personalize and improve communications with customers.

November 5, 2018

How to resolve some Salesforce issues (Winter ‘18 release)

In this article, we overviewed three Salesforce issues encountered within the Winter ‘18 release along with solutions found by our development team.

January 18, 2018

Dynamics CRM Gamification Tool for Training Employees

A quiz game is the new feature of WaveAccess Dynamics CRM Gamification Tool that allows you to improve the sales team’s knowledge about customers or company products, increase employee engagement and improve CRM user adoption.

October 6, 2015

How to encourage highly competitive sales managers to collabor...

Thanks to WaveAccess CRM Gamification Tool, you can create a team environment and encourage sales team members with group goals and incentives. It is a Microsoft CRM gamification add-on that introduces game mechanics in your CRM.

September 8, 2015

Reducing clients’ waiting period during the call

It’s impossible to constantly expand the call-center or lose customers because of the large queues on the line. Our Gamification Tool for Dynamics CRM can help develop a highly motivated team by adding built-in incentives.

August 12, 2015

Close more deals faster with WaveAccess CRM Gamification Tool

Sales improvement means a highly encouraged team with initiative. Motivate your employees to close deals more quickly and optimize their workflow with a powerful WaveAccess CRM Gamification tool.

July 30, 2015

WaveAccess CRM team: our Microsoft Convergence 2015 in figures

Here you will find a little review on Convergence 2015 conference, Microsoft’s marquee event for Dynamics-related announcements.

April 6, 2015

Microsoft Convergence 2015: our enhanced CRM Gamification Tool

At Convergence 2014, our CRM Gamification module was really appreciated by attendees, so we did our best to present the innovated Gamification Tool at Microsoft Convergence 2015. Check out its new features!

February 25, 2015

WaveAccess is going to attend Microsoft Convergence 2015!

Meet us at Microsoft Convergence 2015! We cannot wait to see our partners and customers to share our insights and experiences, and also present our hot products that were enhanced with new features.

January 29, 2015

Microsoft CRM Gamification Tool. 40% Partner commission!

For the whole year, we will pay 40% commission to our partners when buying next Microsoft Dynamics CRM Gamification Tool. Increase your revenue and customers' CRM user adoption with one tool! Here is what we offer.

September 4, 2014

Import of complex Excel files into Microsoft CRM

It is a common task to import data into CRM from another system on the condition that the export format is limited. How to use CRM Migration Tool (powered by SyncIT) when complex Excel files should be imported into Microsoft CRM?

August 25, 2014

Attend Relationship Charts webinar and Score!

Sign up for our webinar to learn how Relationship Charts add-on helps improve global account management, increase sales win rates, gain competitive advantage, and improve the CRM user experience.

July 14, 2014
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