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Articles oncrm

WaveAccess opens a new office in Germany

WaveAccess is expanding its presence in Western Europe. The office in Karlsruhe was opened together with the German partner company RD-Software. WaveAccess Germany offers a team of top-tier IT specialists, and a hybrid team approach.

July 24, 2019

Dynamic Context

A solution for a financial company. Artificial Intelligence based CRM collects customer information.

January 1, 2019

Integrating CRM and IP-PBX in an education company

Our solution for integrating Microsoft Dynamics CRM with a phone system based on the Asterisk engine allowed Maximum, an education company, to improve the work efficiency of a large-scale call center. Learn more.

November 29, 2018

Integration of PBX and CRM system in BLAGOSOSTOYANIE Fund

WaveAccess implemented a solution for integrating Asterisk-based telephony with Microsoft Dynamics CRM for the Non-State Pension Fund BLAGOSOSTOYANIE. It allows the fund to personalize and improve communications with customers.

November 5, 2018

How to resolve some Salesforce issues (Winter ‘18 release)

In this article, we overviewed three Salesforce issues encountered within the Winter ‘18 release along with solutions found by our development team.

January 18, 2018

Lead scoring system

17% sales growth for flight booking platform.

January 1, 2018

SyncIT: data delivery automation

Our customer is the big US based company which decided to improve its services and to fully automate data delivery from industrial systems to engineers.

January 1, 2017

Cloud CRM solution for vending machines at hospitals

WaveAccess has partnered with ScrubPort, a US-based medical uniform supplier, to develop a comprehensive IT solution for providing disposable scrub sets for healthcare professionals at medical care facilities through vending machines.

January 1, 2017

Website, call-center and sales support system

We build a ticket sales website capable of capturing all information about the site's visitors and ticket buyers (calls, inquiries, contacts, etc.) with a sales support system.

January 1, 2016

Dynamics CRM Gamification Tool for Training Employees

A quiz game is the new feature of WaveAccess Dynamics CRM Gamification Tool that allows you to improve the sales team’s knowledge about customers or company products, increase employee engagement and improve CRM user adoption.

October 6, 2015

How to encourage highly competitive sales managers to collabor...

Thanks to WaveAccess CRM Gamification Tool, you can create a team environment and encourage sales team members with group goals and incentives. It is a Microsoft CRM gamification add-on that introduces game mechanics in your CRM.

September 8, 2015

Relationship Charts visualization capabilities

C4CRM Relationships Chart tool goes beyond capabilities of Dynamics CRM 2015 built-in Hierarchy Visualizations and eliminates critical limitations in the visualization that many CRM projects face.

August 26, 2015

Reducing clients’ waiting period during the call

It’s impossible to constantly expand the call-center or lose customers because of the large queues on the line. Our Gamification Tool for Dynamics CRM can help develop a highly motivated team by adding built-in incentives.

August 12, 2015

Close more deals faster with WaveAccess CRM Gamification Tool

Sales improvement means a highly encouraged team with initiative. Motivate your employees to close deals more quickly and optimize their workflow with a powerful WaveAccess CRM Gamification tool.

July 30, 2015
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