Dynamics 365 CRM

Today we’d like to talk about the Wave.Integrate solution, and integration challenges it can help with. In our previous article on the same topic, Data integration and migration platform: tasks and opportunities, we already discussed some of its abilities and told more ab...

WaveAccess redesigned a single integrated CRM system based on Microsoft Dynamics 365 for CBN, an American TV network. Code refactoring and extensive testing ensured the correct operation of the system.

WaveAccess has set up data integration between Microsoft Dynamics 365 and Microsoft Office 365 cloud services for GoingRussia, a tour operator. Data migration and custom synchronization were implemented using Wave.Integrate platform.

Our solution for integrating Microsoft Dynamics CRM with a phone system based on the Asterisk engine allowed Maximum, an education company, to improve the work efficiency of a large-scale call center. Learn more.

WaveAccess implemented a solution for integrating Asterisk-based telephony with Microsoft Dynamics CRM for the Non-State Pension Fund BLAGOSOSTOYANIE. It allows the fund to personalize and improve communications with customers.

Thanks to WaveAccess CRM Gamification Tool, you can create a team environment and encourage sales team members with group goals and incentives. It is a Microsoft CRM gamification add-on that introduces game mechanics in your CRM.

C4CRM Relationships Chart tool goes beyond capabilities of Dynamics CRM 2015 built-in Hierarchy Visualizations and eliminates critical limitations in the visualization that many CRM projects face.

It’s impossible to constantly expand the call-center or lose customers because of the large queues on the line. Our Gamification Tool for Dynamics CRM can help develop a highly motivated team by adding built-in incentives.

Sales improvement means a highly encouraged team with initiative. Motivate your employees to close deals more quickly and optimize their workflow with a powerful WaveAccess CRM Gamification tool.

It is a common task to import data into CRM from another system on the condition that the export format is limited. How to use CRM Migration Tool (powered by Wave.Integrate) when complex Excel files should be imported into Microsoft CRM?

We are proud to announce a new Relationship Charts version with lots of enhancements and features added: one is the Generation Templates functionality that allows users to have their charts automatically populated on defined events.

We want to thank all attendees for an active participation in the webinar! All questions were very practical and suggestions were extremely relevant. The next Relationship Charts online session is scheduled for July. Stay tuned!

The ability to evaluate and improve user adoption is an integral part of the successful CRM implementation and its efficient operation. Gamification Tool is a perfect solution to that issue.

This post summarizes our experience of performing migrations for CRM 2013. It outlines the tasks that need to be executed, and refers to the tools and useful articles that can be utilized to accomplish these tasks.