AI-poweredCRM systems

AI-powered CRM systems
We develop artificial intelligence solutions for customer relationship systems that will leverage your business

How can Artificial Intelligence be used in a CRM system?

Cloud applications development

Types of data that can be processed:

  • Customer profiles, preferences, order histories
  • Recorded meetings and calls (audio and video)
  • Item prices
  • Any free-form requests
  • Images, audio and video files from the Internet
Cloud infrastructure services

Benefits for business:

  • Faster decision-making
  • Growth of sales and service cost-efficiency
  • Faster and better quality customer service
  • Reducing unsafe decision-making risks
  • Loyalty of your clients and satisfaction growth
Cloud infrastructure services

Most useful for:

  • B2B, B2C, and B2G companies that have accumulated large amounts of data
  • Sales or customer service departments that have a stream of inbound requests
  • Employees who need to make decisions quickly and carefully
  • Quick risk assessment before a deal

AI-powered CRM use cases

Smarter customer relationship management
for business growth

If your business has accumulated large amounts of data in a CRM system, it can become your most valuable asset! With a custom-made artificial intelligence that fits your exact needs, your data becomes a source of the valuable knowledge that can be used to optimize decision making and transform your business.

WaveAccess develops and integrates custom AI into Microsoft Dynamics 365 and other CRM-systems. Our AI solutions help businesses face important challenges, automate routines, and increase efficiency.

Not sure if this
technology fits your business?

Book a free 20-minute discovery session with our technical architect to find out how your company can use its accumulated data to optimize and transform your business.

What will you get from a discovery session?

  • Insights on how artificial intelligence in CRM system can be the growth point for your business
  • A quote for the customer request processing solution that meets the exact needs of your business — and creates your unique competitive advantage!

Success Stories

Dynamic Insights: AI-powered Microsoft CRM for financial organizationDynamic Context – искусственный интеллект в CRM

Dynamic Insights: AI-powered Microsoft CRM for financial organization

WaveAccess has developed an analytical tool on the base of Artificial Intelligence technology that processes data from the Internet for specific client-related keywords and displays the results in the Microsoft Dynamic CRM interface.
Lead scoring system for an air ticket sales companyAbout

Lead scoring system for an air ticket sales company

WaveAccess has developed and delivered a lead scoring system that predicts the “quality” of a given lead based on its marginality and chance of deal closing. The most “quality” leads get high scores and are processed by the sales team first. Download the case to find out how it took just six months for the company to get 17% growth in the highly competitive market of air ticket sales.

Implementation Stages

Getting access to data
Analyzing customer data and business processes
Defining the success criteria in collaboration with the client
Developing the full-scale model and service
Introduction of a developed service into business processes

What do you get with WaveAccess?

Real time communication

Real time communication

Skype calls and virtual screen sharing – we talk with our customers every day. Each week, project teams meet up for a weekly demo, sprint planning, and Q&A sessions.
Focus on long-term values

Focus on long-term values

80% of our customers are our second-time buyers. Most of our clients recommend our services to their partners and colleagues.
Project manager 24/7

Project manager 24/7

You get your own project manager, on call 24/7. We also offer an onsite PM. Teams use customers’ JIRA as a release management tool.
Strong team motivation

Strong team motivation

Why? Good salaries, social guarantees, and a healthy working environment! We often send our employees for trainings and enjoy their progress.
No hidden costs

No hidden costs

You get transparent project management, along with a detailed risk map. You also get an explained list of project expenditures.

Let’s get started

Request a quote or have a chat
with our tech expert

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Related Services

Сustomer Request Processing
Machine Learning
MS CRM Custom Development & Customization
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