A leaders’ board becomes a perfect solution to address the CRM adoption issue. It allows users to track their real-time progress and monitor their colleagues’ progress.
Speaking about the problems of implementing Hero, Scott noted that part of CRM users were disappointed when viewed their score in the game. They expected more from themselves and less from colleagues. In such a situation, a very good solution would be a leaders’ board, where users can track their real-time progress and monitor closest colleagues’ progress.
In WaveAccess CRM Gamification Tool leaders’ board is realized in the next way: it displays the user’s score, the closest player’s score and the gap in points between that player and the user. You can output the results as a histogram, or traditionally as a list, or combine them:
The reviews of CRM Gamification Tool users show that leaders’ board is a good bet in the game and it is used very often by competitors.
You can install CRM Gamification Tool for free from our website http://www.wave-access.com/Public_en/ms_crm_gamification_product.aspx
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