Telephony Integration with other systems is not only a new trend, but an effective solution. Any business application will be incomplete if it does not include a communication tool to increase productivity and profitability. Integration of current platforms / applications with Asterisk (or other telephony software solutions) optimizes business processes, reduces costs and gains a number of competitive advantages for a successful development.
to optimize call center performance;
to process incoming calls automatically;
to collect data from customers automatically;
to sort and unite business information into groups on specific criteria;
to use the data from both systems to build analytical report.
integrate phone system with business applications of the company;
create a new application with the phone system integration;
optimize the existing integration system to improve business processes;
build personal reporting system for optimization of business processes.
Our advantage : experience in development of our own product and project implementation that required integration of telephony software solutions with business applications.