Asterisk & Elastix & Dynamics CRM Integration

The easiest way to enhance business productivity gains through the phone system

Combine your Elastix or Asterisk PBX system with Microsoft Dynamics CRM to convert each call into sale. Your managers, sales teams, marketеrs and IT department will celebrate.

Achieve the best CRM performance and make your business more effective!

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Incoming Call...

 
Asterisk and Microsoft Dynamics CRM integration, elastix and Microsoft Dynamics CRM integration, PBX system integrated with Microsoft Dynamics CRM
 

With the integration of Asterisk based PBX systems and MS CRM, employees can make and receive calls directly from the interface of CRM. The system automatically saves the information about incoming and outgoing calls (including audio records of conversations) and users get contact details about the caller. So, this saves the time and helps to provide faster, more personalized customer service and streamline sales processes.

How it works?

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You will be able to:
  • Call to your customer directly from Microsoft Dynamics CRM by a single mouse click.
  • Automatically forward external phone calls from your customers to the Microsoft Dynamics CRM users assigned to them.
  • Pop-up the Microsoft Dynamics CRM form with information about the caller immediately before the call began.
  • Record all phone calls in Microsoft Dynamics CRM and listen them on demand.
  • Add Customer Data (for example balance) from Microsoft Dynamics CRM to Asterisk & Elastix menu.
  • Fix the missed calls in the CRM organization automatically.

Enjoy the work of integrated solution in a real-time. It’s simple and convenient.

Incoming call

When we call from the external number to the operator, two CRM forms are opened automatically: CRM contact, found by the number, and new Phone Call Activity where we can see the direction and who made and received the call.

When the call is finished and the record is saved, we get an opportunity to listen the conversation on demand and see the duration of the call.

Outgoing call

If we want to call a client from CRM, we just need to open the contact and press the green button in front of the number.

Softphone shows the message of the call and after we “pick up the phone” there is a connection with the client. The duration of the call and its record will be stored in CRM.

Client-side interface

Maximize the power of your Microsoft CRM. Try it!

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Communications that will take your business
to the next level

Integration between a company’s Microsoft Dynamics CRM and phone system opens many doors. What you essentially get is a unified communications suite, so your daily sales and service operations are streamlined and merged. With Asterisk PBX system & MS CRM integration employees will perform tasks faster and more efficiently with a significant reduction in cost.

What benefits will your business get from this solution?
  • Cut cost – Use a machine to automate forwarding of incoming calls.
  • Time saving – Save time by having the system automatically create and update customer records at the first contact.
  • Sales cycle shortening – Make your business more productive by provideing the agent handling the call with a lot of useful information about the customer.
  • Consolidate knowledge – Store the phone calls and share this information across the Enterprise.
  • Increase service quality – Provide each client with the contact person they require.

Behind the scenes

Do you want WaveAccess to assist your company getting a new level of customizable, highly effective client and lead interactions?

Learn more how our proven team has helped StandBy Automatisering from Netherlands drive operational efficiency, customer responsiveness, and profitability through Asterisk based Astium PBX and Microsoft Dynamics CRM 2011 integration.

Download the case
   

What do you need to have it?

Microsoft Dynamics CRM, Asterisk and Microsoft Dynamics CRM integration, elastix and Microsoft Dynamics CRM integration, PBX system integrated with Microsoft Dynamics CRM
Microsoft Dynamics CRM
Asterisk based phone system, Asterisk and Microsoft Dynamics CRM integration, elastix and Microsoft Dynamics CRM integration, PBX system integrated with Microsoft Dynamics CRM
Any TAPI phone system
Capability to make SIP calls, Asterisk and Microsoft Dynamics CRM integration, elastix and Microsoft Dynamics CRM integration, PBX system integrated with Microsoft Dynamics CRM
Capability to make SIP calls

At WaveAccess, our professional developers can integrate Microsoft Dynamics CRM (2011 - 2015 online/on-premise) with any TAPI phone systems, including, but not limited to, Asterisk and Elastix. For a successful deployment we recommend to use hardphones with capability to make SIP calls (according to SIP protocol standards).

  • Recommended hardphones
  • Our integration solution supports
Aastra
  • 9480i
  • 9133i
  • 9112i
  • 6757i
  • 57i CT
  • 55i
  • 53i
  • 51i
Aastra
Polycom
  • IP 6000
  • IP 4000
  • IP 650
  • IP 601
  • IP 560
  • IP 550
  • IP 501
  • IP 450
  • IP 321/331
Polycom
Grandstream
  • GXP2120
  • GXP2110
  • GXP2020
  • GXP2010
  • GXP2000
  • GXP1400
  • GXP1200
  • GXP1100
  • BudgeTone 200
Grandstream

Our integration solution supports any softphone that complies with SIP protocol and any standalone hardphone device that complies with SIP protocol standards.

Asterisk
  • 1.4
  • 1.6
  • 1.8
Asterisk
Elastix
  • 1.6
  • 2.0
  • 2.2
  • 2.3
  • 2.4
Elastix
 
If you are looking forward to make the most from every single call,
please contact us at hello@wave-access.com

“WaveAccess solution for integration of PBX system and Microsoft Dynamics CRM impressed not only me, but also my employees. Before they dealt mostly with current customers, because customers who had called a month ago were easily forgotten. Now the situation has changed radically. We generated the common customer base and increased the volume of repeat sales through effective integration and analysis of information about customers.”

Jonathon Mangle

Head of IT department

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