Blog & News

Articles, insights and thinking from software development vendor

Data migration and custom synchronization for a tour operator

WaveAccess has set up data integration between Microsoft Dynamics 365 (On-Premises) and Microsoft Office 365 cloud services for GoingRussia, a tour operator providing services for foreign tourists throughout Russia and the Baltic countries. Migration and custom data synchronization were implemented using SyncIT, WaveAccess' proprietary platform that allows for configuring synchronization between different sources of information in real time. By integrating the WaveAccess solution, GoingRussia was able to optimize workflows and increase work efficiency while the customer base keeps growing.

WaveAccess_SyncIT

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A solution for integrating CRM and IP-PBX implemented in MAXIMUM

The solution for integrating Microsoft Dynamics CRM with a phone system based on the Asterisk engine allowed MAXIMUM, an educational company, to improve the work efficiency of a large-scale call center. Communications with customers and partners have become more transparent, which gives the company’s management an opportunity to make necessary organizational decisions in a timely manner. The WaveAccess connector is used by 60 MAXIMUM specialists.

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WaveAccess opens its doors in the Danish capital

WaveAccess, an international custom software development company, has opened a regional office in Copenhagen to expand its Western European presence. For the Scandinavian market, the company offers a game-changing approach to IT outsourcing with a talented pool of Russian IT professionals to address the problem of understaffing in Denmark. Stefan H. Pedersen is the managing director of WaveAccess Nordics.

WaveAccess_Nordics_office

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Integration of PBX and CRM system in BLAGOSOSTOYANIE Fund

WaveAccess implemented a solution for integrating Asterisk-based telephony with Microsoft Dynamics CRM for the Non-State Pension Fund BLAGOSOSTOYANIE. The solution allows one of the largest non-state pension funds in Russia to personalize and improve communications with customers. The service is now used by more than the fund’s 60 specialists.

WaveAccess_Asterisk_CRM_integration

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WaveAccess at key industry events in Copenhagen

In September 2018, delegates from WaveAccess attended three tech events held in Copenhagen: TechBBQ summit, Danish-Russian IT conference organized by the Trade Representation of the Russian Federation in Denmark, and the AI related conference by Computerworld. Here is what we learned.

WaveAccess_Denmark (2)

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GDPR compliant: security and data governance practices at WA

The General Data Protection Regulation (the GDPR) took effect on May 25th, 2018. The new law is designed to protect the personal data and privacy of EU residents. Being a privacy-conscious company, WaveAccess has adapted its processes and reviewed the Privacy Policy to comply with the new regulation.

WaveAccess_GDPR_compliance

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What we learned at Microsoft Inspire 2018

On July 15-19, Microsoft Inspire 2018, a global partner conference of Microsoft, opened its doors in Las Vegas, Nevada. WaveAccess, who is the Russian Partner of the Year 2018 in Artificial Intelligence, visited the conference and shares the brightest cases from top speakers.

WaveAccess_Microsoft_Inspire_1 (2)

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