eService & ChatOnline CRM Accelerator is a functional extension for Microsoft Dynamics CRM system that provides live chat capabilities to eService portal engine and allows portal visitors and portal operators to communicate with each other in real-time mode. Besides that our accelerator allows portal users to submit requests, create cases and lets the leads be automatically created and saved into the CRM system.
ChatOnline can be used as an effective ecommerce instrument for your website and for immediate customer support services and live assistance, thus increasing not only the sales potential of your website, but also customer satisfaction and loyalty. Our ChatOnline tool also adds interactivity to your website and helps you solve the problem of shopping cart abandonment caused by the unavailability of timely customer support.
eService & ChatOnline CRM Accelerator is available free of charge and the release contains all the necessary documentation, step-by-step installation instructions and videos.
eService & ChatOnline CRM Accelerator is only one of a range of our solutions that we developed for Microsoft Dynamics CRM partners and users.
Several other Dynamics CRM solutions that will bootstrap and boost the effectiveness of your business are:
OnlineShop- a web store module, integrated both with your Microsoft CRM and your website. All the information about products, orders, invoices and customer accounts is stored in the CRM. It is equipped with Shopping Cart, Order Wizard and Catalog supports payments with credit cards and with PayPal accounts.
OnlineHelp - a live chat and screen sharing tool embedded into Microsoft CRM that allows end-users receive support directly within the CRM system and if necessary remote assistance via screen sharing.
trixbox+MS CRM integration - a solution that gives CRM users an ability to make calls directly from CRM system, automatically forward external calls to the appropriate CRM users, record all the phone conversations, and pop-up a form with the necessary information about the caller.
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