Just start typing...
News

eService & ChatOnline CRM Accelerator

Published March 4, 2010
Let us tell you more about our projects
Start here

eService & ChatOnline CRM Accelerator is a functional extension for Microsoft Dynamics CRM that provides live chat capabilities to eService portal engine and allows portal visitors and portal operators to communicate in real-time mode.

eService & ChatOnline CRM Accelerator is a functional extension for Microsoft Dynamics CRM system that provides live chat capabilities to eService portal engine and allows portal visitors and portal operators to communicate with each other in real-time mode. Besides that our accelerator allows portal users to submit requests, create cases and lets the leads be automatically created and saved into the CRM system.

Can be used as an effective ecommerce instrument for your website and for immediate customer support services and live assistance, thus increasing not only the sales potential of your website, but also customer satisfaction and loyalty. Our tool also adds interactivity to your website and helps you solve the problem of shopping cart abandonment caused by the unavailability of timely customer support.

eService & ChatOnline CRM Accelerator is available free of charge and the release contains all the necessary documentation, step-by-step installation instructions and videos.

http://www.wave-access.com/public_en/portal.aspx

eService & ChatOnline CRM Accelerator is only one of a range of our solutions that we developed for Microsoft Dynamics CRM partners and users.

Several other Dynamics CRM solutions that will bootstrap and boost the effectiveness of your business are:

OnlineShop - a web store module, integrated both with your Microsoft CRM and your website. All the information about products, orders, invoices and customer accounts is stored in the CRM. It is equipped with Shopping Cart, Order Wizard and Catalog supports payments with credit cards and with PayPal accounts.

OnlineHelp - a live chat and screen sharing tool embedded into Microsoft CRM that allows end-users receive support directly within the CRM system and if necessary remote assistance via screen sharing.

Trixbox+MS CRM integration - a solution that gives CRM users an ability to make calls directly from CRM system, automatically forward external calls to the appropriate CRM users, record all the phone conversations, and pop-up a form with the necessary information about the caller.

For additional information, please refer to our website:

http://www.wave-access.com/public_en/products.aspx

Energy Management System for Mata Energy

The solution is aimed to facilitate sector-coupled energy supply, improving its efficiency. For the client we provided a consulting session, and developed an MVP.

Relationship Charts visualization capabilities

C4CRM Relationships Chart tool goes beyond capabilities of Dynamics CRM 2015 built-in Hierarchy Visualizations and eliminates critical limitations in the visualization that many CRM projects face.

Close more deals faster with WaveAccess CRM Gamification Tool

Sales improvement means a highly encouraged team with initiative. Motivate your employees to close deals more quickly and optimize their workflow with a powerful WaveAccess CRM Gamification tool.
Gamification Tool add-on gives points to users for each data operation they perform in CRM, therefore providing an easy way to measure user adoption, organize competition between users and teams, and get CRM adoption increased.
We want to thank all attendees for an active participation in the webinar! All questions were very practical and suggestions were extremely relevant. The next Relationship Charts online session is scheduled for July. Stay tuned!
Now the screen sharing tool within OnlineHelp supports new following features

Related Services

Migration from MS CRM 4/11 to Dynamics CRM 365/9.0
MS CRM Custom Development & Customization

How we process your personal data

When you submit the completed form, your personal data will be processed by WaveAccess USA. Due to our international presence, your data may be transferred and processed outside the country where you reside or are located. You have the right to withdraw your consent at any time.
Please read our Privacy Policy for more information.