Dmitrii Kiselev

For a Forbes Global 2000 client, we automated the process of matching adverse event descriptions from clinical reports with standardized MedDRA vocabulary — achieving over 95% automation, including terms that specialists previously failed to map manually. Faster and more accurate processing of clinical data reduces R&D costs, accelerates regulatory submissions, and ultimately supports faster delivery of new treatments.

We developed a GenAI search platform for a major pharma company, transforming a days-long, manual research process across scientific resources into a task taking a minute. The solution accelerates drug development cycles, reduces high-value labor costs, and improves patient outcomes by ensuring critical scientific insights are captured and acted upon instantly.

In the pharmaceutical industry, delays in addressing customer feedback can pose serious risks to both patient health and corporate reputation. Our client set out to build a solution for managing and analyzing user requests.

A major pharmaceutical company needed to improve how its medical staff learned about new products. Their manual process for analyzing training tests was inefficient. We developed an AI system that pinpoints weaknesses in training materials, allowing for quick, precise improvements. The result was an increase in knowledge retention and a more efficient training process.

A leaders’ board becomes a perfect solution to address the CRM adoption issue. It allows users to track their real-time progress and monitor their colleagues’ progress.

Gamification products must keep pace with the times. Now, WaveAccess CRM Gamification Tool can boast new features: a new convenient way to display the achievements, an opportunity to form teams and complete entire departments, and a filter for more detailed statistics.

Microsoft Dynamics CRM can be greatly expanded by adding different features necessary for each individual company. We rated CRM add-ons that are requested by MS CRM users more often than others.

Attending Microsoft Convergence was a great opportunity for WaveAccess to meet its longtime European and American partners, and get actionable insights on Microsoft innovations and strategic priorities.

Last week our CRM Online Organization was updated with Rollup 12. We have listed changes that affected us.

Microsoft released a beta version of Microsoft Dynamics CRM that supports multiple browser types. This also includes significant changes influencing a great number of users and organizations. We listed the most common issues that our customers faced.

It is a big honor for us to work with Thomson Reuters, the world’s leading source of intelligent information for businesses and professionals. It is always so nice to hear the words of gratitude for the work done.

Gaming elements inserted into the working day is an effective solution to increase company’s productivity. Our Gamification plug-in allows you to turn boring CRM work into enjoyable task and fun.

Congratulations to the WaveAccess’ team on the company’s 12th anniversary! Company Day is not only a great party, but also a chance to sum up the results of a previous-year performance and set the ambitious goals for the future.

We are happy to announce that we divided the scope of our CRM services into several sectors in order to meet the requirements of different types of customers.