Modernizing an operational voice platform meant changing its legacy call-processing stack while preserving the business rules embedded in it. WaveAccess used AI-assisted analysis and mandatory engineering validation to reconstruct the platform’s actual behavior before replacing the voice core built on AWS Lex and Amazon Connect with Telnyx and OpenAI Realtime. This validate-first approach preserved critical logic, excluded obsolete paths, and reduced migration risk, while the new architecture simplified maintenance, removed per-firm bot builds, and strengthened security controls.
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