The AI RequestProcessing tool

The AI Request Processing tool
Adopt the AI in your enterprise risk-free less than in a month with this ready-to-use solution. In a Cloud or On-premise.

We help you to bring order
to the unfinished chaos of your Incoming Requests

Classify by a type

Classify by a type

Our AI tool marks every request by its type, so you can easily and visually tell a technical request from a lead and a support question from a demo request. Timesaver!
Analyze by urgency

Analyze by urgency

Improve your SLA by letting the AI analyze which requests should be processed first, due to its urgency (for example, from your Tier 1 clients).
Prioritize using Marginal Analysis

Prioritize using Marginal Analysis

Based on the marginal analysis of your previous requests, the AI will “read" incoming leads like a salesperson. It will detect new leads with a higher potential automatically.

Train your own AI with your incoming data in this sophisticated, professional tool

We built the universal AI to process any incoming text data for any department: from a Support Team to a Marketing Department. The only thing this AI needs from you, is your incoming data in order to learn.

To create the tool, we brought together seasoned Data Scientists, senior Developers, and top-notch UI practitioners, so you can get only the best results, without a single line of code.

Now, skip the busy work: after your data is uploaded, the tool helps you to prepare the data array and train the model to process YOUR requests in hours instead of weeks.

Get the most accurate notifications and stop wasting your time on manual sorting over and over again!

Train your own AI

How it works

Train as many models as you wish and Choose the best metrics based on these reports

1 Profiling Report

The Profiling Report section shows you information about the dataset and recommendations on how to further improve it.

2 Profiling Report: Overview

The Overview shows data categories and highlights the most common issues: missing values, duplicates, correlations. It contains many useful graphs that will help you estimate data and see if it is ready for ML training.

3 Profiling Report: Warnings

Shows issues with data that may prevent successful training (like high correlation between columns, etc). Basically, the tool organizers data by itself. However, if you follow the recommendations and improve the set, the tool will perform stronger and stronger.

4 Analytic Graphs

The Analytic Graphs section builds many different graphs (PCA, UMAP, and more) and shows details about the text contained in requests.

5 Analytic Graphs: PCA

Shows data distribution according to the PCA (Principal Component Analysis) algorithm.

6 Analytic Graphs: UMAP

Shows data distribution according to the UMAP (Uniform Manifold Approximation and Projection) algorithm.

7 Analytic Graphs: Tag cloud

Shows what words your audience uses and how often they are using them. The Tag Cloud also shows how these words affect the model.

8 Analytic Graphs: Pairplots

Shows mutual distribution of samples between two selected variables.

9 Correlation matrix

Shows correlation coefficients between variables. Each cell in the table shows the correlation between two variables. A correlation matrix is used to summarize data, as an input into a more advanced analysis, and as a diagnostic for advanced analyses.

Train your own AI
based on your own incoming requests

Classify by a type

Work in Cloud or On-premise

If you own an enterprise datacenter or work with sensitive data, the tool is delivered on-premises.
Analyze by urgency

No Machine Learning skill required

The visual interface Wizard will lead you through all of the process, from loading an *.xls to data profiling and training.
Prioritize using Marginal Analysis

Production ready

Once you have a perfectly performing AI model, you can then integrate it into your enterprise infrastructure via the REST API.
Classify by a type

Scalability

Parallel instances help speed up your data processing and scale up/down the required resources based on the amount of data.
Analyze by urgency

Automated data profiling

The tool detects problems with your dataset (missing data, duplicate rows) and shows how to solve them in a separate Warnings report.
Prioritize using Marginal Analysis

100% customizable

Before delivering the tool, we further customize it for your vertical, as well as develop new types of reports based specifically on your business goals.
Request a demo and see how raw data will become a trained model in less than an hour!
Request demo

Select Clients

We have been working with WaveAccess for over 2 years on projects relating to software development and the search for scientific applications. We are very impressed with how quickly the professionals at WaveAccess understand the use cases needed by scientists and realise them in the software. The WaveAccess team responded quickly to any hiccups and took care of them immediately. The staff are very professional and reliable in terms of communication. I would recommend WaveAccess for any of your software development needs.
Waveaccess client thomson reuters
I have worked with Wave Access for over 10 years now via several companies and they have always delivered what I want on time and on budget. We have worked together on web projects, integration, data loading, building de novo platforms, supporting and further developing legacy code, documentation, and mobile apps. Now my company supports the life science community by curating data and providing knowledge mining services. The WaveAccess team embraces our goals, and I am happy with their work products.
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WaveAccess Highlights

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20YEARS OF DELIVERING SUCCESSFUL OUTCOMES FOR CUSTOMERS
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How we process your personal data

When you submit the completed form, your personal data will be processed by WaveAccess Services. Due to our international presence, your data may be transferred and processed outside the country where you reside or are located. You have the right to withdraw your consent at any time.
Please read our Privacy Policy for more information.
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