Request a detailed estimation here
Products
A website is a storefront for customers to search out information about a company, it’s truly window shopping. Obviously, sales would increase if a salesperson were in the store to answer questions, offer suggestions and assist the customer. With WaveAccess ChatOnline, your website can have a salesperson manning the store. A tool to allow you to communicate with your website visitors while they’re still on your website!
OnlineHelp is a live chat and a screen sharing tool embedded into Microsoft CRM. It allows end users to ask questions and get answers straight away without leaving the Microsoft CRM or get direct assistance via screen sharing session. The assistance can be provided by the hosting provider’s support team or by us if the hosting provider would consider us for the support service. No need to say that all conversations will be saved in the hosting provider MS CRM and they would be able eventually bill their customers against provided services. Giving the end users a clear way to get help about the usage of the product will sufficiently facilitate the learning curve of Microsoft CRM and will be considered by the people as the extra level of support that is especially important for company coming with the new offering to the market now.
Combining together the market leading Trixbox PBX and Microsoft Dynamics CRM systems, this low cost solution supports one-click direct calls from MS CRM to CRM contacts and accounts; automatic call recording that can be played by authorized personnel; forwarding calls from your customers to the CRM users assigned to them; pop up the CRM form with information about the caller before the call began. This solution allows to cut cost by automating forwarding of incoming calls, increase service quality by providing each client with the contact person they require, and consolidate knowledge by storing phone calls and sharing this information across the organization.
OnlineShop is the e-commerce module integrated with Microsoft Dynamics CRM and built into your web site. It is especially convenient for software vendors, while software has different versions, editions and is built for different platforms. OnlineShop stores information about your products, customers, their orders and invoices in CRM, provides shopping cart, product catalog and order wizard capabilities, and supports partner program selling model, in which products are distributed through a community of partners.
Singlepoint is a powerful integrated suite of web based applications for Document Control and Business Process Management (BPM). Workflow driven and designed to capture, manage and report on any repeatable business processes. Singlepoint connects people to the process by assembling all data, notifications, key tasks, reminders, documents and reports into one unified, real time view. With Singlepoint users will now just have one place to come to see all the tasks relative to managing documents, issues such as customer complaints and non-conformances, change requests and programs.
WaveAccess eService & ChatOnline CRM Accelerator is a smooth eService-based web-portal integration of live chat functionality with MS CRM system. It allows portal visitors to interact with MS CRM by submitting requests and creating cases in the CRM system and to get real-time assistance and support via live chat. This effective e-commerce tool increases customer satisfaction and boosts sales. eService & ChatOnline CRM Accelerator can be obtained and used free of charge.