What do I really need from the live support inside of Microsoft CRM?
Immediate problems solving
If you write the letter to technical support or try to call them, it will take you about an hour at the best. Adding OnlineHelp to your CRM, you can open a live chat dialogue and receive the answer to your question immediately. You can receive the answer even faster if our experts have already faced such a question – besides online conversation they can also offer you a link to the already existing answer.
Qualified help desk
WaveAccess offers you a proficient support team consisting of Microsoft certified professionals with years of experience in Dynamics CRM. Our team is led by Hans Veldman – the world famous CRM expert with unsurpassed expertise in implementing Dynamics CRM for small and enterprise organizations, technical and functional areas of Microsoft Dynamics CRM.
Support right inside of Microsoft CRM
You don’t need to leave your CRM screen or close any windows: OnlineHelp button is always in your Dynamics CRM toolbar – no additional software is needed.
Screen Sharing
One of the main advantages of OnlineHelp is the built-in Screen Sharing tool. With built-in Screen Sharing tool the CRM users will be provided with advanced real-time help and assistance in dealing with any problems that might come up while working with MS CRM system. If the live chat guidance is not enough to fix the problem, a screen sharing session can be established by pressing a button in the HelpOnline chat window.
Screen Sharing features:
- Simultaneous control over CRM user’s machine.
- Support for all the screen resolutions.
- No need for external IP address.
- User limitations do not affect the screen sharing tool.
- No software or plug-ins are required to access the screen sharing functionality.
- Optional password can be set to secure the connection.
- Simple user interface.
Clear understanding of what you pay your money for
OnlineHelp supports history saving of your dialogues with technical experts as cases, thus you have trustworthy information about how much time you spend for solutions to your issues using our support. By means of this statistics you can choose the suitable tariff of payment for the future period.
