What do I really need from the live chat support service provided to my customers?
Ease of implementation
OnlineHelp is easy to install and it is seamlessly integrated with Microsoft CRM. It’s compatible with any types of Dynamics CRM implementations, including IFD and Live, so you can offer instant support service both with your in-house and hosted CRM solutions.
Immediate support for your customers
Your user just needs to click the OnlineHelp button on his/her CRM toolbar, and our experts will start speaking with him/her at the same moment or will initiate a screen sharing session to provide direct assistance and support. Your clients won’t have to wait for email responses or stay in telephone queues.
Easily available experienced support team
We have big enough CRM support staff to fulfil needs of your customers. All of our experts have ultimate expertise in Microsoft Dynamics CRM. All of them are Microsoft Certified Specialists.
Tracking of service level provided to your clients
All the support chat sessions are recorded to your CRM along with the names of help desk operators and session time, so that’s quite easy to keep track of the time spent for the support as well as the level of provided service.
Profit for your company
We offer you a partner margin for our OnlineHelp service, so you get income from every hour we spent serving your customers. Additionally we provide you our OnlineHelp application licenses free of charge.